December 30, 2010 Terry Zakis LJ Hooker Rosebery 327 Gardeners Road ROSEBERY NSW 2018 PO Box 443 Rosebery 1445 Dear Terry & team, I wanted to write and thank you for your efforts in recently selling our property at 49 Gordon Street in Rosebery. Your professionalism and honest approach made the whole process much simpler and stress-free than we've experienced in the past. I was impressed with the transparent nature in which you provided information to both ourselves and possible buyers, so that on the day of the auction there were no surprises on either side and we were able to obtain a good result for all concerned. I would recommend yourself to anyone looking to sell their house in the area, as your knowledge of the market and ability to read the signs are second to none. Your sincerely, Warren & Larissa Richards C/O Level 15, 1 Macquarie Place Sydney, NSW 2000

Warren & Larissa Richards

Good Morning Terry, RE; 38 DALMENY AVENUE ROSEBERY On behalf of my mother and brother I just wanted to express our appreciation for the time and expertise that you gave to successful sale of the Dalmeny Avenue property. The attention that you gave to every step in the process of selling the property was done with the highest level of professional competence and integrity. What was most gratifying was your personal demeanour. The openness and honesty with which you dealt with our enquiries about various details of the transaction created a feeling of assurance and confidence that was exceptional. Another aspect of our association that was exceptional was the courtesy and attention that was given to us by every member of the office and sales staff. A lot has been said, in other circles, about the "X" factor. I don't completely understand what the "X" factor is but I know that it refers to any factor that is extraordinary. I would venture to suggest that L.J Hooker, Mascot, has the "X" factor in truckloads. We wish you a very enjoyable time as you travel overseas and while you are in distant shores I will continue to barrack for the "Mighty Souths" and, every now and then, in my capacity as a retired member of the cloth, ask for some divine intervention. It was a great pleasure to have met you and shared some of those great moments, real and imaginary, that we had as we donned the two toned blue jersey of Mascot Juniors. I have some even greater moments to relate when I donned the black and gold of Chelsea but you will be able to read about them when I publish my autobiography. Kindest regards to all and once again thank you. May God Bless you all. Mavis, Ron and David Brown

Mavis, Ron and David Brown

Dear Terry & team RE: 5 ST HELENA PARADE EASTLAKES We wanted to say thank you (again) for your efforts in selling our house in Eastlakes. This is the second time you helped us move, and each time has been a rewarding and exciting experience. Many thanks again! Pam Nguyen

Pam Nguyen

Dear Terry RE: 39 FORSTER STREET MASCOT Record sale in record time ! What a fantastic result. Aunty Evelyn was thrilled with the price and has now got the extra money for some furniture she was looking at. We will tell all our friends about you. Paul & Mandy Henson

Paul & Mandy Henson